Electric Synergy Partners will work with your project team to strategically plan and implement our proactive inspection & maintenance program on your system! Our inspections will be performed using ESP’s custom inspection and maintenance technology. This system was developed through a combination of 20 plus years of hands-on field experience, and todays most advanced software and cloud technologies. At ESP, we understood that taking on a project of this magnitude, with massive residential customer accounts, would require a unique approach. Conducting these inspections on a system wide level is a major undertaking and our system was developed with that in mind.

We ask ourselves, how do we take a problem that has existed for more than a century, apply today’s technology, streamline the process to ensure maximum results fostering positive customer impact, while drastically reducing impact on business units within the utility company. We took it a step further by ensuring our system was built to allow flexibility and customization for each utility. We can run our program on your system using the data provide that is best suited for your company. Rather you wish to receive extremely detailed reporting or basic reports, not a problem. Need photos? Do you want to create 1 work request number for each customer location, or 1 work request number to cover all customers reporting to a specific mainline device? We understand each utility is different and will have their own vision regarding results being sought and the best method of achievement. Want to take more of a hands-off approach and let Electric Synergy Partners run with this? Rest assured, we have it covered! Our approach allows ESP to drive efficiency and productivity through the utilization of technology.

 During the inspection process, the inspector will analyze every component of the customer’s secondary electric service facility while being guided by the inspection form in ESP’s custom mobile app. Our inspection form was created to specifically focus on identifying and addressing failing secondary residential infrastructure.  All responses are logged, directed by the application intelligence, and dispatch to technicians accordingly. This project will enable utilities to proactively identify unsafe equipment conditions and take corrective actions to prevent service failures or severe damage to customer facilities. By taking this proactive stance, utilities help limit customer expenses related to damaged facilities, improve customer reliability, enhances the customer experience, while solving a centuries old problem.